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24.09.2013 LONDON

Strativity Group's CEM Certification Course

Stravity Group (Strategic Partner of Buljan & Partners) 

This three day course offers a comprehensive guide for practitioners including our unique strategic framework for success. It teaches participants how to build and deploy Customer Experience Management (CEM) strategies within their organisation. The programme is filled with challenging and interactive exercises that will demonstrate how to apply your knowledge when you return home and you will also build your own personal Action Plan.

Here's what a past attendee said: "The CEM Certification Program was the best program I have attended in the 17+ years I have been involved in customer experience and loyalty". 

19.08.2013 NEW YORK

CRM Evolution 2013 Conference

Buljan & Partners Spain

CRM projects have evolved in the past from a rather IT and functional, process-driven perspective toward customer experience and customer/employee engagement. Engagement requires a transformational change in management leadership, combining rational business cases for financial growth with emotional aspects of team leadership and individual coaching. The case study represents a customer who has started the journey of transforming his organization toward authentic customer centricity with our customer-centric management leadership methodology, whose results will be shared with the audience

02.07.2013 KONSTANZ

CEM - Your path to success!

Buljan & Partners Germany

Join us: On the 2nd of July Harald Baumeister, Managing Director of Buljan & Partners Consulting Germany is holding an inspiring key note about "Customer Experience Management" at the University of Konstanz. The presentation provides a holistic view: You will learn everything about CEM - from strategy to best practices!

19.06.2013 MUNICH

Customer Experience Boot Camp

Buljan & Partners Germany

Is Customer Experience a value-based approach or just the icing on the cake? 
Buljan & Partners will highlight the advantages and success factors of Customer Experience Management in a series of 10 exclusive webinars. Find out more about the DOs and DON'Ts in our interactive sessions.

13.06.2013 ZURICH

Swiss CRM Forum

Buljan & Partners Germany

Sharpen your focus: "Customer Experience Management - From customers to fans" is the theme of the Swiss CRM Foum 2013. Harald Baumeister, Managing Director of Buljan & Partners Germany will present the fatal mistakes of customer surveys during his key note "Stop Annoying Me" at the Speakers Corner.